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Passenger Receives Help From Authorities After Tweeting to Railway Minister Suresh Prabhu

A woman passenger travelling alone on an outstation train in Maharashtra was immediately attended to by authorities after she sought help through a tweet directed to the twitter handle of Railway Minister Suresh Prabhu.


Namrata Mahajan tweeted directly to the official Twitter handle of the Railway Minister and got an instant reply. The incident has garnered much praise for the mindfulness and alertness of the authorities.

A senior official Ved Prakash, immediately took note of the tweet and contacted the  Central Railway chief PRO Narendra Patil, to take steps to help the woman.
Patil, however, could not immediately help the passenger since she had not divulged her exact location. So the handle replied asking her about her PNR number for berth and seat number. She gave all the information via Twitter and as the train reached Bhuwasal railway station some 40 minutes later, she was attended to by RPF jawans. Reassured after getting help so quickly, the woman thanked the railway minister and tweeted, “@RailMinIndia sir help reached to me. Thanks a lot sir.” The male passenger was shifted to another coach since he had a valid ticket. Now that’s the kind of swift response we wish we would get from all the ministries!

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